![]() ![]() You will receive a full refund, minus a $25 fee if you return the device without all its original accessories.Īfter the seven-day return period, most phones sold by Cricket are covered by a one-year manufacturer's warranty, which is standard in the industry. Cricket will email you a prepaid shipping label.ĭevices purchased in a store must be returned or exchanged at the same store where purchased. There is no fee for returning qualifying devices. ![]() Devices purchased online must be mailed back in like-new condition with all of their original accessories. WarrantyĬricket offers a seven-day return policy for qualifying devices, which is the same length as the trial for Mint Mobile's cell phone plans. For example, when you buy a phone from Lively, it only works with Lively's service it can't be unlocked and used with another carrier. That might seem like a long time, but it's not bad compared to other providers. To unlock a phone purchased from Cricket (and therefore be able to use it with a different cell phone provider), you must use Cricket's service for six months. Of course, things are a little trickier if you decide to purchase a phone from Cricket. However, Cricket doesn't offer prorated refunds if you cancel during an active month of service. You don't need to worry about cancellation fees either. 4Ĭricket's prepaid plans do away with contracts, so there's no need to worry about being locked into a two-year contract like you would be with AT&T's senior plans. William also explained that you won't have to pay activation fees if you purchase a new phone or plan online.Īfter my interaction with William, I can see why Cricket Wireless' customer service team won customer service awards in 2017. I learned that Cricket doesn't offer any special discounts, even for AARP members or veterans. I also asked William about any activation fees or special discounts for seniors or veterans. He asked if the customer would be watching videos or streaming things on the phone, to which I answered, “Not often.” Then, he recommended the 5 GB data plan with unlimited talk and text, which costs $30 per month. I asked William which Cricket plan he'd recommend for older adults who wouldn't use their phone too often. I chatted with William, who was courteous, knowledgeable, and quick to respond. You can do this by clicking on the round question mark button at the bottom left of the Cricket Wireless website. To find out some more information, I decided to chat online with customer service. You can also purchase Cricket Wireless SIM cards and phones from Best Buy, Walmart, Target, and GameStop and then activate online to avoid the activation fee. 2 Just know that Cricket stores charge a $25 activation fee. Plus, some people just prefer that human touch we get it.Ĭricket Wireless has just under 4,500 stores with locations in 49 states (not in Maine) plus Washington, D.C. In-store shopping might be easier if you want help making sure that your phone is compatible with the network. You can also shop in a store for Cricket Wireless if you want. That's transparency you don't always find from wireless companies. Plus, service taxes and fees are included in the monthly plan cost, so the advertised cost is actually what you're paying. I was also pleased to learn during checkout that Cricket offers free next-business-day shipping and no activation fees for SIM cards and phones purchased on the Cricket website. To check if it's compatible with Cricket, dial *#06# on your phone and type the device ID number in Cricket's compatibility checker. To check if it's unlocked, call your current service provider and ask. Did You Know: Before bringing your own phone, you need to make sure it's unlocked and compatible with Cricket Wireless. ![]()
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